PURCHASE RULES

PURCHASE RULES

Rules for buying and selling goods in the online store "www.ritanorvilaiteceramic.lt":

1. General provisions

1.1. These rules for the purchase and sale of goods in the online store "www.ritanorvilaiteceramic.lt" (hereinafter referred to as the Store) (hereinafter referred to as the Rules) establish the mutual rights, obligations and responsibilities of the Buyer (hereinafter referred to as the Buyer) and Rita Norvilaite Ceramic (hereinafter referred to as the Seller) when the Buyer purchases goods (hereinafter referred to as the Goods) in the Store.

1.2. The store's activities are carried out only in the territory of the Republic of Lithuania.

1.3. Natural and legal persons who, in accordance with the valid legal acts of the Republic of Lithuania, can conclude purchase and sale transactions have the right to purchase in the Store.

2. The moment of conclusion of the purchase and sale agreement

2.1. The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, having selected the Goods and created the Goods Cart, specified the delivery method and, if necessary, the delivery address and other data, as well as having chosen the payment method and having read these Rules (i.e. having accepted them - having read the Rules and having checked the box next to the statement "I have read and agree to the rules for the purchase and sale of goods in the online store www.ritanorvilaiteceramic.lt"), clicks the "Order" button.

2.2. Each contract concluded between the Buyer and the Seller is stored in the Seller's database.

3. Buyer's rights

3.1. The Buyer has the right to purchase Goods in the Store in accordance with these Rules and the legal acts of the Republic of Lithuania.

3.2. The Buyer can purchase Goods in the Store at any time of the day.

3.3. The Buyer has the right to withdraw from the contract for the purchase and sale of Goods concluded with the Seller by notifying the Seller in writing (indicating the Goods to be returned and the order or VAT invoice number formed in the Store) within 14 calendar days from the date of sale of the Goods.

3.4. In the case of the purchase and sale of goods, the Buyer may exercise the right to terminate the contract set out in clause 3.3, if the Goods have not been damaged or their appearance has not substantially changed. Changes to the appearance of the Goods or their packaging that were necessary to inspect the received Goods cannot be considered as substantial changes to the appearance of the Goods.

3.5. The Buyer has other rights provided for in the Rules and legal acts of the Republic of Lithuania.

4. Buyer's responsibilities

4.1. The Buyer undertakes to provide correct personal data in the registration form, and if necessary, when entering the delivery address and other data, and to update them immediately in the event of changes.

4.2. The Buyer undertakes to keep his login details for the Store confidential and not to disclose or transfer them to third parties. If there is a suspicion that another person may have learned the login details, the Buyer must immediately inform the Seller. If a third person uses the services provided by the Store, logged in with the Buyer's details, the Seller considers him to be the Buyer.

4.3. The Buyer must pay for the Goods, accept or collect the ordered Goods in accordance with the procedure established by these Rules.

4.4. The Buyer must comply with other requirements set out in the Rules and legal acts of the Republic of Lithuania.

5. Seller's rights

5.1. The Seller has the right to receive the Buyer's identifying information specified in the Buyer's registration and Goods delivery address forms. In this case, the Buyer's personal data and other data related to the Buyer may be used only for the purposes of concluding and executing this Agreement, and for direct marketing purposes only with the Buyer's consent.

5.2. The Seller has the right to limit or suspend the Buyer's ability to use the Store or cancel the Buyer's registration without separate notice if the Buyer harms or attempts to harm the work or stable operation of the Store and violates his obligations.

5.3. The Seller has the right to temporarily or permanently terminate the Store's operations without prior notice to the Buyer, but this does not relieve the Seller from the responsibility to fulfill already concluded purchase and sale agreements.

5.4. The Seller has the right to unilaterally, without separate notice, change the prices of the Goods, change the delivery prices of the Goods, change the list of Goods, announce or terminate promotions, change the terms of promotions. All such changes are valid from the moment of their implementation, but cannot be applied to already concluded purchase and sale agreements.

5.5. The Seller reserves the right to edit, change or supplement the Rules at any time, taking into account the requirements established by the legal acts of the Republic of Lithuania.

5.6. The Seller has other rights provided for in the Rules and legal acts of the Republic of Lithuania.

6. Seller responsibilities

6.1. The Seller undertakes to provide the Buyer with the opportunity to properly use the services provided by the Store under the conditions set out in the Rules.

6.2. If the Buyer requests that the Goods be delivered, the Seller must deliver the Goods ordered by the Buyer to the address specified by him/her under the conditions specified in Section 8 of the Rules.

6.3. If the Seller is unable to provide or deliver the ordered Goods to the Buyer due to important circumstances, he undertakes to offer the Buyer an analogous good or a good with similar characteristics, and if the Buyer refuses to accept the analogous good or a good with similar characteristics, to return the money paid by the Buyer within 10 working days. In this case, the Seller is exempted from liability for non-provision or non-delivery of the Goods.

6.4. The Seller must comply with other requirements set out in the Rules or legal acts of the Republic of Lithuania.

7. Product prices, payment methods and terms

7.1. The prices of goods in the Store and in the formed order are indicated in euros.

7.2. Prices and discounts for goods are valid as long as they are displayed in the Store.

7.3. The Technical Information section for each product indicates whether the Product is manufactured to order. The Buyer's order begins to be executed after the money is credited to the Seller's bank account. If the Buyer does not make payment for the Goods and the delivery of the Goods within this period and/or the Seller does not receive money into his bank account, the Seller may consider that the Buyer has refused the purchase and sale agreement and has the right to cancel the order.

7.4. The Buyer pays for the Goods using "Paysera" - an electronic payment system. Paypal 7.5. The Buyer can always view his/her orders in the "My Account" section of the Store in the "My Orders" section. The Buyer can see his/her order, which indicates the order number, the quantity and price of the selected Goods, and the final amount "Total:" (including taxes) that must be paid.

8. Delivery of goods

8.1. The Seller or its authorized representative may deliver the Goods to the Buyer within the territory of the Republic of Lithuania, to the parcel machine delivery address specified by the Buyer. The costs of sending the Goods are calculated upon payment.

8.2. The Seller undertakes to deliver the Goods to the Buyer within the period specified for the selected Product and its quantity. The delivery of the Goods takes an average of 3-5 days. The Buyer agrees that in exceptional cases the delivery of the Goods may be delayed by 2-4 working days compared to the deadline specified for the Product. In such a case, the Seller must inform the Buyer about the delay in the delivery of the Goods and indicate the reasons for the delay.

8.3. The Seller is in all cases exempt from liability for violation of the delivery terms of the Goods if the Goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the control of the Buyer.

9. Product quality guarantee

9.1. The main features, operation and/or installation characteristics of each Product are indicated in the information sheet attached to the Product.

9.2. Warranties provided for the Goods, if any, are specified in the description of each Product or in the instructions for use.

9.3. If the Seller does not provide a quality guarantee for the Goods, the guarantee provided for in the relevant legal acts of the Republic of Lithuania shall apply.

9.4. The warranty period begins to run from the date of transfer of the Product to the Buyer (invoice).

9.5. The Seller is not liable for defects, damage, or damage to the Goods resulting from the Buyer storing, operating, or otherwise using the Goods in a manner that does not comply with the Product description or instructions for use. If the Product description or instructions for use are provided in several languages, the one provided in Lithuanian shall prevail.

9.6. The Seller is not responsible for the fact that the color, shape or other parameters of the Goods available in the Store differ from the actual color, shape or other parameters of the Goods due to the characteristics of the display (monitor) used by the Buyer.

9.7. Ceramic products sold in the Store are handmade products, therefore their shape, ornaments, shades and their intensity may differ from the sample presented in the Store. The product photos presented in the Store are for general information only, and only generally represent the selected product. The Buyer understands this and will not make any claims against the Seller in this regard.

10 Return and exchange of goods

10.1 Return and exchange of goods is carried out in accordance with the legal acts in force in the Republic of Lithuania.

10.2 Goods whose shape, color, size, model or completeness did not suit the Buyer (except for the exceptions provided for in the legal acts of the Republic of Lithuania) are exchanged for an analogous good within 14 calendar days from the date of sale, or, if the Seller does not have a suitable good for replacement, the Buyer may return the Good to the Seller at his own expense and recover the money paid for the Goods (money for the delivery of the Goods will not be refunded). The Goods are exchanged or returned to the addresses specified in the contacts.

10.3 If the Buyer withdraws from the contract of sale of the Goods in accordance with clause 3.3., the Seller must, within fifteen days of the written notification that the Buyer withdraws from the contract, take back the Goods and return the money paid for them to the Buyer. In the event of a dispute regarding changes in the appearance of the Goods or damage (clause 3.4.), the Seller shall apply to the State Inspectorate for Non-Food Products under the Ministry of Economy and submit the Goods for examination. The costs of the examination shall be paid by the guilty party.

10.4 The Buyer ensures that the returned/exchanged Goods have not been used, are not damaged and have not lost their commercial appearance. Changes to the appearance of the Goods or their packaging that were necessary to inspect the Goods cannot be considered as substantial changes to the appearance of the Goods.

10.5 If the Buyer is delivered Goods of inadequate quality and the defects of the Goods have not been discussed with the Buyer beforehand, the Seller or its authorized person shall exchange or return the Goods at its own expense. If the Goods are not exchanged but returned at the Buyer's request, the Seller shall refund the Buyer the amount paid for the Goods and the costs of delivery of the Goods.

10.6 The Goods shall be returned in the original packaging (with the Product description and/or instructions for use, if provided with the Product). When returning, it is necessary to provide the original documents confirming the purchase of the Goods (Invoice) and a completed Goods return form.

10.7 When returning the Goods, the Buyer is responsible for the packaging and assembly of the Goods. If the Goods are not assembled or properly packaged, the Seller will not accept the returned Goods.

11. Responsibility

11.1. The Buyer is fully responsible for the accuracy of the data provided in the registration form, delivery address and payment order. The Buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form or delivery address or payment order. The Seller is not responsible for the consequences arising from this.

11.2. If the Buyer accesses any other websites or sites through the links in the Store, the Seller is not responsible for the information contained in those websites or sites and the activities carried out on them.

11.3. The Seller is exempted from any liability in cases where losses arise due to the Buyer not having taken into account the Seller's recommendations and his obligations and not having familiarized himself with these Rules, although he was given such an opportunity.

11.4. In the event of damage, the at-fault party shall compensate the other party for the direct losses incurred.

12. Sending information

12.1. The Seller sends all notifications to the email address provided in the Buyer's registration form.

12.2. The Buyer shall send all notifications to the Seller in writing using the contact details specified in the "Contacts" section of the Store. The Buyer may also ask questions, make inquiries, express requests or complaints using the means of communication specified in the "Contacts" section of the Store.

13. Final provisions

13.1. These rules are governed by the law of the Republic of Lithuania.

13.2. All disagreements arising between the Buyer and the Seller regarding these Rules or the execution of the purchase and sale agreement shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

Edited 2020.12.11